CI Industry LTD.
CI Industry LTD.

Technical Help

For all industrial machinery products, we will provide full technical support, including but not limited to 

  • Product manuals. 

  • Product use precautions. 

  • The applicable environment of the product and the required software and hardware collocation. 

  • Product application scenario. 

  • Product installation. 

  • Industrial products internal consumables related recommendations.


After-Sale Service

For all industrial machinery products, we will provide full after-sales service, including but not limited to 

  • Industrial products in the normal service life of any technical failure and non-human machine failure. 

  • The corresponding installation guide for industrial products. 

  • The consumption generated by the operation of industrial products as well as the maintenance and maintenance of later machines. 

  • Technical guidance for all functions of industrial products.


Return Policy

For all the industrial machinery products can not be used normally or with significant defects affecting the use, we will provide you with including but not limited to return services. First of all, our technicians will fully docking with you to ensure that industrial machinery products have been irreversibly damaged or completely affect the use of quality problems. And communicate with you whether you need to return or exchange goods in order to provide you with convenient services to the greatest extent and minimize the loss.

Warranty Policy

For all industrial machinery products, we will provide a full range of warranty services (specific industrial products warranty time, please consult sales or technical personnel), including but not limited to

  • Within the warranty period, due to the factory quality problems caused by non-human damage.

  • Due to the error or misunderstanding of the parameters provided by the technical personnel, resulting in the failure of the industrial machine.

  • The buyer can not normally use or use failure due to the reasons of the seller. Above we will be happy to provide you with warranty service.


Shipping Info

For all industrial machinery products, we will provide a full range of transportation services, including but not limited to 

  • Safe and smooth delivery of goods to the buyer's designated location after the completion of the transaction. 

  • The product into the adequate packaging to ensure that the product is not damaged during transportation. 

  • For you to solve the product in the transnational transportation process need to submit process information and customs clearance procedures. 

  • Safe handling of factory products.


Research & Development

  • for all industrial machinery products, after years of practice testing to ensure reliable quality

  • for all industrial machinery products, through the laboratory wear test to ensure maximum efficiency during the service life

  • for all parts of industrial machinery products, are precision testing and obtain the corresponding qualification report

  • for all industrial machinery products, have obtained a formal institution inspection certificate

CI Provide High-quality Industrial Equipments & Materials for You!
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